Delivery Info 📦
Fast, tracked shipping to every corner of Australia — here's everything you need to know.
Dispatched Within 1–2 Business Days
All orders placed on ToyTech are picked, packed and dispatched from our Sydney Hills District warehouse within 1–2 business days. Orders placed on weekends or NSW public holidays will be dispatched on the next available business day. For best results, place your order before 12pm AEST Monday–Friday.
Our Delivery Partners
We work with three of Australia's most trusted delivery networks. Your carrier is selected based on your location, parcel size and weight — all services include full tracking.
Australia Post
Our primary carrier. Delivers to every address in Australia — including PO Boxes, Parcel Lockers, regional and remote areas. Full tracking via the Australia Post app or website.
📍 TrackedCourier Please
Fast and reliable courier service covering metro and suburban areas in all major Australian cities. Real-time tracking updates sent directly to your email.
📍 TrackedAramex
Nationwide courier network with live tracking. Typically used for larger or heavier orders such as LEGO sets, track playsets and multi-item orders.
📍 Tracked⚠️ Please note: The carrier for your order is selected at our discretion based on parcel weight, dimensions and your delivery location. You will receive your tracking details via email once your order has been dispatched.
Order Tracking — How It Works
📍 Every Order is Fully Tracked
Once your order is dispatched, you will receive an automatic email containing your tracking number and a direct link to track your parcel on the carrier's website. You can monitor your delivery every step of the way.
If you haven't received a tracking email within 2 business days of placing your order, please check your junk/spam folder first — then contact us and we'll look into it straight away.
Estimated Delivery Timeframes
The following are estimated delivery times after dispatch. These are guides only — actual delivery times may vary due to carrier delays, peak periods or remote locations.
| Location | Estimated Time After Dispatch |
|---|---|
| Sydney & NSW Metro | 1–3 business days |
| Melbourne, Brisbane, Adelaide | 2–5 business days |
| Perth & Darwin | 5–8 business days |
| Regional NSW & ACT | 2–5 business days |
| Regional VIC, QLD, SA | 4–7 business days |
| Regional WA, NT & TAS | 6–10 business days |
| Remote Areas | 7–14 business days |
PO Boxes & Parcel Lockers
We can deliver to Australia Post PO Boxes and Parcel Lockers via Australia Post. Please note that Courier Please and Aramex are unable to deliver to PO Boxes — if you provide a PO Box address, we will automatically assign your order to Australia Post.
Packaging & Care
We take pride in packing every order carefully. Collectibles such as Pokémon TCG products and LEGO sets are packed with extra protective wrapping to prevent box damage in transit. If your item arrives damaged despite our packaging, please refer to our Returns & Refunds policy.
Questions About Your Order?
If your order hasn't arrived within the estimated timeframe, or if you have any delivery concerns, please don't hesitate to contact our team. We're available Monday to Saturday and we'll chase it up with the carrier for you. 🇦🇺